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FREQUENTLY ASKED QUESTIONS

What is a Notary Public?

Why do documents need to be notarized?

What type of Identification is Acceptable?

Can a Notary Public refuse to notarize someone's signature?

What if I need a translator?

What if the name on the document does not match the name on the ID provided?

Where do you provide service?

What payment methods do you accept?

Can you notarize a document online?

Do you offer walk-in notary services?

Do you provide witnesses?

Cancellation Policy

Late Arrivals

A Notary Public is a person of integrity appointed to serve as an impartial witness to perform various official acts related to the signing of important documents. These official acts are called notarizations or notarial acts. The most common service a notary public performs is taking someone's acknowledgment, which is a person's solemn statement that they signed the paper of their own free will. The notary public verifies the signer's identity, presses their notary seal on the paper, and signs it. However, it is important to note that notarization does not guarantee that the information on a document is accurate or legal as the signer is responsible for the content of the document. The Notary Public certifies the signer's identity, usually by verifying a current identifying document containing a photo, physical description, and signature.

The primary reason for notarizing documents is to deter fraud. Having a notary serve as a third-party witness ensures that the signers of a document are who they say they are and that they signed the document of their own free will. To do this, a notary must verify the signer's identity, sign it, and apply their seal to the document.

There are certain situations where a notary public must refuse notarizing a document. These include situations where the notary cannot verify the identity of the signer, has a beneficial or financial interest in the document, is unable to communicate with the signer directly, has knowledge that the transaction is fraudulent, or the signer did not appear before the notary at the time of notarization.

Each signer must be able to explain what they are signing directly to the notary in English without a translator. Therefore, use of a third-party translator is strictly prohibited and will not be allowed during notarization. Documents may be written in a foreign language. However, the signer's name and the section for the notary must be in English, or an English notarial certificate must be attached.

We accept unexpired identifying documents such as State ID, State Driver's License, Passport, Permanent Resident Card, and Military ID. If a primary ID is expired or not listed in the primary types of identifying documents above, secondary IDs such as credit or debit card, school ID, non-state ID, or licenses may be required.

If the name on the document and the name on the ID provided do not match, the photo ID can have more of the signer's names than shown on the document, but not less. For example, if the document to be notarized includes the signer's middle initial and the ID has the middle name spelled out, that is acceptable. However, it is not acceptable for the document to have the middle name spelled out but the ID only has the middle initial.

Greenpoint Mobile Notary proudly serves all of New York City, but Greenpoint and Williamsburg in Brooklyn and Long Island City, Queens, are its primary coverage areas.These areas are the only ones available for online booking. If you need our services in other areas, please call us at (646)842-4347.

We accept cash and most debit and credit cards, as well as digital payments from Zelle, Venmo, Apple Pay, and Google Pay.

Although a new law permits remote notarization in the State of New York, Greenpoint Mobile Notary does not currently offer this service. We only offer in-person notarizations. In case of an emergency, if you need a rush appointment, please give us a call, and we will do our best to accommodate you. However, suppose we are unable to meet your needs. In that case, we will gladly refer you to a reputable notary service that can assist you with your remote notarization needs.

Greenpoint Mobile Notary is exclusively a mobile service, and therefore, it does not offer walk-in services. Appointments are required for all in-person services. If you don't see an appointment time that works with your schedule, you can call or text us at (646) 842-4347, or email us at scheduling@greenpointmobilenotary.com for more availability.

Yes, we can provide witnesses for in-person services for an additional $25 per witness.

At Greenpoint Mobile Notary, we value your appointments, time, and well-being. We understand that sometimes unexpected delays can occur, making schedule adjustments necessary. You may cancel or reschedule your appointment up to 48 hours before the scheduled appointment time without incurring any penalty. Cancellations made after 48 hours will receive a refund of 50% of the amount paid. However, there will be no refunds for missed appointments or cancellations made less than 24 hours before the scheduled time.

If you need to cancel a same-day booking, please let us know at least 2 hours in advance. Otherwise, a fee of 50% of the reserved service cost will be charged.

We strive to give each client the attention and service they deserve, so we allow a 10-minute grace period for late arrivals. However, kindly call us if you anticipate being delayed or can't make your appointment. Please note that if you are 15 minutes or more late for your scheduled appointment, we may be unable to accommodate you. In such cases, your appointment will be canceled without a refund.

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